Every conversation, perfectly organised
Channels keep topics focused. Threads keep replies tidy. DMs keep things private. And everything — every message, every file — is delivered in real time over a low-latency WebSocket connection.
- Channels & group DMs — Organise by topic, project, or team — public or private channels, plus 1:1 and group direct messages.
- Threaded replies — Reply in a thread to keep the main channel clean. See reply counts at a glance.
- @mentions & notifications — Mention teammates or whole channels. Smart notification rules so you only get pinged when it matters.
- Rich markdown & emoji — Bold, italics, code blocks, lists, and custom emoji. Click-to-react with any message.
- Link previews & file sharing — URLs unfurl automatically. Drag and drop files up to 1 GB with inline image and PDF preview.
Alice 10:41 AM
Hey team 👋 Just pushed the new onboarding flow to staging. Can someone test? @bob @carol
Bob 10:43 AM
On it! Testing now on Chrome + Firefox. Will reply in thread.
Carol 10:52 AM
Tested on Safari ✅ Looks great! One small bug in the email field — filed a ticket. #onboarding-bugs
Key decisions made:
- Launch date moved to April 3rd — alignment reached after QA concerns.
- Onboarding email flow approved; Dave to implement by EOD Friday.
- Mobile push notifications deferred to v1.1 — out of scope for launch.
Open action items:
- Alice: Review staging deploy checklist
- Bob: Fix email field validation bug
- Carol: Update changelog entry for v1.0
Suggested replies:
Your team's AI co-pilot, built right in
No third-party plugins, no context switching. Disqua's AI understands your workspace conversations and helps your team move faster every day.
- Thread summaries — Missed a 40-message thread? Click "Summarise" and get a crisp bullet-point briefing in seconds.
- Smart reply suggestions — Contextual reply suggestions based on the conversation. Accept, edit, or ignore — you're always in control.
- Semantic search — Search your workspace by meaning, not just keywords. Find "the document about Q3 launch" even if those words never appeared.
- Available on Pro & Business — 100 AI requests/month on Pro; unlimited on Business. No separate subscription needed.
Calls without the friction
Start a call from any channel or DM in one click. No plugins, no browser extensions, no app downloads. Voice and video integrations are available on Business plans once LiveKit is configured for your workspace.
- HD video & audio — Crisp 1080p video and echo-cancelling audio. Works great on any modern browser.
- Screen sharing — Share your whole screen, a specific app window, or a browser tab. Annotate live.
- Huddles — Quick audio-only huddles — like walking over to someone's desk, but for remote teams.
- Up to 15 participants — Group calls with up to 15 people on Business plans. Perfect for standups and all-hands.
- Call recordings — Record calls for async review. Recordings stored securely and linked from the channel (Business).
Voice & video available on Business and Enterprise plans.
SAML SSO
Single sign-on with any SAML 2.0 provider — Okta, Azure AD, Google Workspace
TOTP 2FA
Time-based one-time passwords. Enforce 2FA workspace-wide on Business+
IP Allowlist
Restrict workspace access to specific IP ranges. Block unauthorised networks
Audit Log
Immutable audit trail of every admin and user action. Export to CSV or SIEM
EU Hosting
All data stored in EU data centres. GDPR-aligned with a DPA available on all plans.
DLP
Data Loss Prevention rules — block sensitive data patterns from leaving your workspace
Enterprise-grade security, without enterprise-grade complexity
Security isn't a Business-tier add-on. Disqua ships with strong defaults for every plan — and gives your IT team the controls they need when you scale up.
- GDPR & EU hosting — Hosted in the EU with data residency by default. GDPR-aligned, with a DPA included for all plans at no extra cost.
- SAML SSO + TOTP 2FA — Centralised identity management and strong two-factor authentication. Enforce 2FA workspace-wide.
- IP allowlisting — Whitelist trusted IP ranges to prevent access from outside your network or VPN.
- Audit log & DLP — Immutable log of every action. DLP rules to prevent leakage of sensitive data patterns.
- 99.9% SLA — Contractual uptime commitment for Business plans. 24/7 monitoring and proactive alerting.
Connect everything your team already uses
A complete developer platform: REST API, outgoing and incoming webhooks, slash commands — and a native bot SDK on the roadmap. Connect GitHub, Jira, Figma, PagerDuty — or build your own.
- REST API — Fully documented OpenAPI 3.1 spec. Read and write messages, users, channels, and files programmatically.
- Incoming webhooks — Post messages into any channel from any external service with a simple HTTP POST.
- Outgoing webhooks & events — Get notified when messages are posted, reactions added, or users join. Build your own bots.
- Bot & webhook APIs — REST and webhook APIs for bots, slash commands, modal dialogs, and message actions. A native TypeScript SDK is on the roadmap; today you can integrate with any HTTP-capable language.
- 10 integrations on Free · Unlimited on Pro+ — First-class integrations with GitHub, GitLab, Jira, PagerDuty, Figma, Google Drive, and more.
// POST https://your-server.com/webhook // Header: X-Disqua-Signature: sha256=... { "event": "message.new", "workspace_id": "ws_01hx...", "timestamp": "2026-03-18T10:41:23.841Z", "data": { "message_id": "msg_01hy...", "channel_id": "ch_01hz...", "channel_name": "#general", "user": { "id": "usr_01ja...", "name": "Alice Chen", "username": "alice" }, "content": "Deploy complete ✅ v1.4.2 is live!", "mentions": [], "attachments": [] } }
Cannot log in after password reset
openBilling invoice shows wrong amount
pendingAPI rate limit — 429 errors on /messages
openRequest: SCIM provisioning support
resolvedOne platform for chat and customer support
Disqua ships with a full helpdesk built right into your workspace — a strong alternative for teams that want chat, tickets, and internal escalation in one tool. No extra subscription, no context switching, no separate login.
- Ticket inbox & timeline — Unified ticket inbox with full conversation history, internal notes, and rich text replies.
- SLA policies & automations — Set first-response and resolution SLA targets. Trigger automations on ticket events to route, assign, and notify automatically.
- Email channel — Connect your support@… mailbox. Inbound emails become tickets; replies go out as email.
- Knowledge base & portal — Build a self-serve KB for customers. Publish a branded help portal with custom domain.
- Escalate to channel — One click turns any ticket into a Disqua channel thread — loop in your engineering or billing team instantly.
- AI Copilot — Suggested replies, auto-triage, and sentiment analysis (Pro tier; requires a configured AI provider).
Everything included
The complete feature set
Messaging, helpdesk, AI, knowledge base, docs, calls — everything your team needs in one platform.
实时消息传递
频道、线程、DM、群组 DM、@提及、反应、富文本降价、链接预览、自定义表情符号 — 现代团队聊天中期望的一切。100 毫秒以下的传输。
线程和回复
使用并排的线程回复组织对话。深入讨论主题而不会使主频道视图混乱。查看回复计数并直接跳入。
移动应用
功能完整的 iOS/Android 本地应用 — 消息传递和帮助中心。即时推送通知、生物识别登录、离线消息队列、文件共享。
文件和媒体
最多 1 GB 的拖放文件上传。内联图像预览、PDF 查看器、音频和视频播放器以及可搜索的工作区范围文件浏览器。
强大的搜索
跨所有消息、文件和工单的全文搜索。按频道、用户、日期范围或文件类型过滤。Pro/Business 上的 AI 语义搜索。毫秒级结果。
智能通知
按频道的通知设置。桌面推送、移动推送和每日或每周电子邮件摘要。请勿打扰日程表、关键字警报和通知暂停。
AI 助手
由 Claude 驱动。总结线程、建议智能回复、语义搜索、自动分类工单，AI 副驾驶为代理起草回复。
集成和 API
Webhooks、Bot SDK 和斜杠命令。连接 GitHub、Jira、Figma、Salesforce、HubSpot 等数百个应用。完整的 REST API，带有详细文档。
集合和通话
加入任何频道中的持久音频集合 — 无需安排。从任何频道或 DM 开始视频通话。屏幕共享、最多 15 人、无需插件。
工作流和自动化
构建由频道事件、预定时间或手动操作触发的无代码自动化。路由警报、发送提醒、创建频道帖子、连接到外部服务。
自定义表情符号
上传您自己的团队表情符号并赋予您的工作区独特的个性。庆祝胜利、创造笑话、加强文化 — 全部在反应选择器中。
Slack 导入
在几分钟内从 Slack 迁移。Disqua 导入您的频道、完整消息历史、文件和用户列表 — 您的团队可以完全无损地继续。
共享频道
与客户端、合作伙伴或供应商在跨越两个 Disqua 工作区的单个频道中进行协作。简化外部沟通而无需切换工具。
客人访问
邀请外部协作者 — 承包商、客户、代理 — 的访问权限限制为特定频道。来宾只看到您允许的内容。Business 上的细粒度权限。
安全和合规
TOTP 双因素认证、SAML SSO、IP 白名单、完整审计日志、DLP 控制、欧盟数据驻留以及符合 GDPR 的数据处理。按需提供 Enterprise 合规审查。
管理和治理
工作区分析、具有基于角色权限的成员管理、频道治理、消息保留策略、完整数据导出、合规报告。
书签和引脚
为个人参考保存重要消息的书签。将关键资源、链接和公告固定到频道标头。您的整个团队可以随时找到需要的内容。
画布和文档
直接在您的工作区中创建协作文档。会议记录、规格、项目简介、决定日志 — 实时共同编写，就在引发该想法的对话旁边。
剪辑
在任何频道中录制和分享短音频或视频消息。非常适合异步更新、快速演示或解释。
集合
每个频道的持久音频室。像虚拟办公室一样进出。在说话时共享您的屏幕。无需安排、无需会议链接 — 只需点击并谈话。
帮助中心和工单
集成到您的团队工作区中的完整客户支持系统。电子邮件到工单的转换、SLA 跟踪、代理分配、预定义回复、宏、CSAT 调查 — 全部无需离开 Disqua。
知识库
为客户和内部团队创建和发布帮助文章。组织成类别、版本文章并跟踪最有帮助的文章。带有自定义品牌和域的公开门户。
客户门户
为您的客户提供品牌化的自助门户，他们可以在其中提交工单、跟踪进度、浏览知识库和参与社区论坛。
SLA 管理
定义具有首次响应和解决目标的 SLA 政策。实时倒计时器、自动违规警报、营业时间日历、SLA 暂停/恢复。
工单自动化
在工单事件上触发的 IF-THEN 规则。基于技能的自动分配、自动关闭陈旧工单、SLA 违规时升级、发送后续序列、按优先级路由。
代理 AI 副驾驶
AI 副驾驶起草回复、总结长工单线程、按优先级和类型自动分类传入工单、实时分析客户情绪。
CSAT 调查
工单解决时自动发送满意度调查。跟踪评级和评论、监控趋势、确定始终使客户满意的代理。
工单到频道升级
Disqua 独有：将任何工单升级到团队频道线程。您的整个团队可以讨论问题，解决方案流向客户。无工具切换。
耳语模式
主管在实时对话中向代理发送实时指导消息。客户看不到耳语消息 — 仅代理看到。
虚拟员工
在您的工作区内 24/7 运行的自主 AI 代理。读工单、起草回复、升级问题、生成每日简报、从代理反馈中学习。四个自主性级别：从手动观察到完全自动化。
连接器市场
Claude AI、ChatGPT、GitHub、Google Workspace、Jira、Linear 和 Zapier 的预构建集成。一键安装、配置 API 密钥、将现有工具连接到 Disqua 频道。
QA 和漏洞跟踪
具有看板的内置漏洞跟踪、电子邮件漏洞报告、AI 自动分类、屏幕截图注释、与消息传递和帮助中心完全集成。从电子邮件、浏览器扩展或任何 Disqua 消息报告漏洞。
状态页面
status.disqua.com 的公共状态监控页面。实时显示所有服务的状态 — API、WebSocket、数据库、缓存、电子邮件。每 60 秒进行自动检查，带有事件历史。
已读回执
通过每条消息下方的小头像指标查看谁读过您的消息。通过 WebSocket 进行实时更新 — 确切知道您的团队何时看到重要公告。
智能回复
AI 在传入消息下方建议三个快速回复选项。点击立即发送。由 Claude Haiku 驱动，响应时间不到 1 秒。在消息传递和帮助中心上工作。
预定消息
现在写一条消息，稍后发送。安排周一上午 9 点的公告、明天下午的跟进或下周的生日祝贺。在频道和帮助中心上工作。
多语言支持
从客户的第一条消息自动检测语言。通过一次点击翻译代理回复后再发送。在 30 多种语言中支持客户，无需聘请多语言代理。
通话录制
通过一次点击录制视频通话和集合。录制安全存储并可从通话发生的频道访问。Business 计划及以上。
GDPR 数据导出
通过一次点击下载数据的完整副本 — 消息、文件、个人资料、设置。GDPR 第 20 条合规。在所有计划（不仅仅是 Enterprise）上可用。
工作区模板
使用预构建工作区模板开始：Startup、Customer Support、Engineering 或 Agency。每个都创建频道、安装连接器并自动配置帮助中心。