Features
Messaging. Helpdesk. AI. One platform.
Built from the ground up to unify team communication and customer support.
Každá konverzace dokonale uspořádaná
Kanály udržují témata zaměřená. Vlákna udržují odpovědi přehledné. DM udržuje soukromí. A všechno — každá zpráva, každý soubor — je doručeno v reálném čase přes nízkolatenční WebSocket spojení.
- Channels & group DMs — Organise by topic, project, or team — public or private channels, plus 1:1 and group direct messages.
- Threaded replies — Reply in a thread to keep the main channel clean. See reply counts at a glance.
- @mentions & notifications — Mention teammates or whole channels. Smart notification rules so you only get pinged when it matters.
- Rich markdown & emoji — Bold, italics, code blocks, lists, and custom emoji. Click-to-react with any message.
- Link previews & file sharing — URLs unfurl automatically. Drag and drop files up to 1 GB with inline image and PDF preview.
Alice 10:41 AM
Hey team 👋 Just pushed the new onboarding flow to staging. Can someone test? @bob @carol
Bob 10:43 AM
On it! Testing now on Chrome + Firefox. Will reply in thread.
Carol 10:52 AM
Tested on Safari ✅ Looks great! One small bug in the email field — filed a ticket. #onboarding-bugs
Key decisions made:
- Launch date moved to April 3rd — alignment reached after QA concerns.
- Onboarding email flow approved; Dave to implement by EOD Friday.
- Mobile push notifications deferred to v1.1 — out of scope for launch.
Open action items:
- Alice: Review staging deploy checklist
- Bob: Fix email field validation bug
- Carol: Update changelog entry for v1.0
Suggested replies:
AI co-pilot vašeho týmu, vestavěný napřímo
Žádné pluginy třetích stran, žádné přepínání kontextu. AI Disqua rozumí konverzacím ve vašem workspace a pomáhá týmu každý den fungovat rychleji.
- Thread summaries — Missed a 40-message thread? Click "Summarise" and get a crisp bullet-point briefing in seconds.
- Smart reply suggestions — Contextual reply suggestions based on the conversation. Accept, edit, or ignore — you're always in control.
- Semantic search — Search your workspace by meaning, not just keywords. Find "the document about Q3 launch" even if those words never appeared.
- Available on Pro & Business — 100 AI requests/month on Pro; unlimited on Business. No separate subscription needed.
Hovory bez tření
Spusťte hovor z jakéhokoli kanálu nebo DM jedním kliknutím. Žádné pluginy, žádná rozšíření prohlížeče, žádné stahování aplikací. Hlasové a video integrace jsou dostupné na plánech Business, jakmile je pro váš workspace nakonfigurován LiveKit.
- HD video & audio — Crisp 1080p video and echo-cancelling audio. Works great on any modern browser.
- Screen sharing — Share your whole screen, a specific app window, or a browser tab. Annotate live.
- Huddles — Quick audio-only huddles — like walking over to someone's desk, but for remote teams.
- Up to 15 participants — Group calls with up to 15 people on Business plans. Perfect for standups and all-hands.
- Call recordings — Record calls for async review. Recordings stored securely and linked from the channel (Business).
Hlas a video dostupné na plánech Business a Enterprise.
SAML SSO
Single sign-on with any SAML 2.0 provider — Okta, Azure AD, Google Workspace
TOTP 2FA
Time-based one-time passwords. Enforce 2FA workspace-wide on Business+
IP Allowlist
Restrict workspace access to specific IP ranges. Block unauthorised networks
Audit Log
Immutable audit trail of every admin and user action. Export to CSV or SIEM
EU Hosting
All data stored in EU data centres. GDPR-aligned with a DPA available on all plans.
DLP
Data Loss Prevention rules — block sensitive data patterns from leaving your workspace
Bezpečnost na podnikové úrovni, bez podnikové složitosti
Bezpečnost není doplněk pro Business tier. Disqua přichází se silnými výchozími nastaveními pro každý plán — a dává vašemu IT týmu kontrolu, kterou potřebuje, když rostete.
- GDPR & EU hosting — Hosted in the EU with data residency by default. GDPR-aligned, with a DPA included for all plans at no extra cost.
- SAML SSO + TOTP 2FA — Centralised identity management and strong two-factor authentication. Enforce 2FA workspace-wide.
- IP allowlisting — Whitelist trusted IP ranges to prevent access from outside your network or VPN.
- Audit log & DLP — Immutable log of every action. DLP rules to prevent leakage of sensitive data patterns.
- 99.9% SLA — Contractual uptime commitment for Business plans. 24/7 monitoring and proactive alerting.
Propojte vše, co váš tým už používá
Kompletní vývojářská platforma: REST API, odchozí i příchozí webhooky, slash příkazy — a nativní bot SDK na roadmapě. Připojte GitHub, Jira, Figma, PagerDuty — nebo si postavte vlastní.
- REST API — Fully documented OpenAPI 3.1 spec. Read and write messages, users, channels, and files programmatically.
- Incoming webhooks — Post messages into any channel from any external service with a simple HTTP POST.
- Outgoing webhooks & events — Get notified when messages are posted, reactions added, or users join. Build your own bots.
- Bot & webhook APIs — REST and webhook APIs for bots, slash commands, modal dialogs, and message actions. A native TypeScript SDK is on the roadmap; today you can integrate with any HTTP-capable language.
- 10 integrations on Free · Unlimited on Pro+ — First-class integrations with GitHub, GitLab, Jira, PagerDuty, Figma, Google Drive, and more.
// POST https://your-server.com/webhook // Header: X-Disqua-Signature: sha256=... { "event": "message.new", "workspace_id": "ws_01hx...", "timestamp": "2026-03-18T10:41:23.841Z", "data": { "message_id": "msg_01hy...", "channel_id": "ch_01hz...", "channel_name": "#general", "user": { "id": "usr_01ja...", "name": "Alice Chen", "username": "alice" }, "content": "Deploy complete ✅ v1.4.2 is live!", "mentions": [], "attachments": [] } }
Cannot log in after password reset
openBilling invoice shows wrong amount
pendingAPI rate limit — 429 errors on /messages
openRequest: SCIM provisioning support
resolvedJedna platforma pro chat i zákaznickou podporu
Disqua přichází s plnohodnotným helpdeskem vestavěným přímo do vašeho workspace — silná alternativa pro týmy, které chtějí chat, tickety a interní eskalaci v jednom nástroji. Žádné předplatné navíc, žádné přepínání kontextu, žádné samostatné přihlášení.
- Ticket inbox & timeline — Unified ticket inbox with full conversation history, internal notes, and rich text replies.
- SLA policies & automations — Set first-response and resolution SLA targets. Trigger automations on ticket events to route, assign, and notify automatically.
- Email channel — Connect your support@… mailbox. Inbound emails become tickets; replies go out as email.
- Knowledge base & portal — Build a self-serve KB for customers. Publish a branded help portal with custom domain.
- Escalate to channel — One click turns any ticket into a Disqua channel thread — loop in your engineering or billing team instantly.
- AI Copilot — Suggested replies, auto-triage, and sentiment analysis (Pro tier; requires a configured AI provider).
Vše v ceně
Kompletní sada funkcí
Zprávy, helpdesk, AI, znalostní báze, dokumenty, hovory — vše, co váš tým potřebuje, na jedné platformě.
Real-time Messaging
Channels, threads, DMs, group DMs, @mentions, reactions, rich markdown, link previews, custom emoji — everything you expect from a modern team chat. Real-time delivery.
Threads & Replies
Keep every conversation organised with side-by-side threaded replies. Discuss topics in depth without cluttering the main channel view. See reply counts and jump straight in.
Mobile Apps
Native iOS and Android apps with full feature parity — messaging and helpdesk. Instant push notifications, biometric login, offline message queue, and file sharing.
Files & Media
Drag-and-drop file uploads up to 1 GB. Inline image previews, PDF viewer, audio and video player, and a searchable workspace-wide file browser.
Powerful Search
Full-text search across all messages, files, and tickets. Filter by channel, user, date range, or file type. Semantic AI search on Pro and Business. Results appear in milliseconds.
Smart Notifications
Per-channel notification settings. Desktop push, mobile push, and daily or weekly email digest. Do Not Disturb schedules, keyword alerts, and notification snooze.
AI Assistant
powered by AI. Summarise threads, get smart-reply suggestions, search semantically, auto-triage tickets, and let the AI copilot draft replies for your agents.
Integrations & API
Webhooks, bot SDK, and slash commands. Connect GitHub, Jira, Figma, Salesforce, HubSpot, and hundreds more. Full REST API with detailed documentation.
Huddles & Calls
Drop into a persistent audio huddle in any channel — no need to schedule. Start a video call from any channel or DM. Screen sharing, up to 15 participants, no plugins.
Workflows & Automation
Build no-code automations triggered by channel events, scheduled times, or manual actions. Route alerts, send reminders, create channel posts, and connect to external services.
Custom Emoji
Upload your own team emoji and give your workspace a unique personality. Celebrate wins, build inside jokes, reinforce your culture — all in the reaction picker.
Slack Import
Migrate from Slack in minutes. Disqua imports your channels, full message history, files, and user list — so your team picks up exactly where it left off, with zero data loss.
Shared Channels
Collaborate with clients, partners, or vendors in a single channel that spans two Disqua workspaces. Streamline external communication without switching tools.
Guest Access
Invite external collaborators — contractors, clients, agencies — with access limited to specific channels. Guests see only what you allow. Fine-grained permissions on Business.
Security & Compliance
TOTP dvoufaktorové ověření, SAML SSO, IP allowlist, kompletní audit logy, DLP nástroje, uložení dat v EU a zpracování dat v souladu s GDPR. Enterprise compliance review na vyžádání.
Admin & Governance
Workspace analytics, member management with role-based permissions, channel governance, message retention policies, full data export, and compliance reporting.
Bookmarks & Pins
Bookmark important messages for personal reference. Pin key resources, links, and announcements to channel headers so your whole team always finds what they need.
Canvas & Docs
Create collaborative documents right inside your workspace. Meeting notes, specifications, project briefs, decision logs — write together in real time, right next to the conversation that started the idea.
Clips
Record and share short audio or video messages in any channel. Perfect for async updates, quick demos, or explaining something that's easier to show than write.
Huddles
Persistent audio rooms in every channel. Drop in and out like a virtual open office. Share your screen while talking. No scheduling, no meeting links — just click and talk.
Helpdesk & Ticketing
A complete customer support system built into your team workspace. Email-to-ticket conversion, SLA tracking, agent assignment, canned responses, macros, and CSAT surveys — all without leaving Disqua.
Knowledge Base
Create and publish help articles for customers and internal teams. Organise into categories, version articles, and track which ones are most helpful. Public portal with custom branding and domain.
Customer Portal
Give your customers a branded self-service portal where they can submit tickets, track progress, browse the knowledge base, and participate in community forums.
SLA Management
Define SLA policies with first-response and resolution targets. Real-time countdown timers, automatic breach alerts, business hours calendar, and SLA pause/resume.
Ticket Automations
IF-THEN rules that trigger on ticket events. Auto-assign based on skills, auto-close stale tickets, escalate on SLA breach, send follow-up sequences, and route by priority.
AI Copilot for Agents
The AI copilot drafts replies, summarises long ticket threads, auto-triages incoming tickets by priority and type, and analyses customer sentiment in real time.
CSAT Surveys
Automatically send satisfaction surveys when tickets are resolved. Track ratings and comments, monitor trends, and identify agents who consistently delight customers.
Ticket-to-Channel Escalation
Unique to Disqua: escalate any ticket into a team channel thread. Your whole team can discuss the issue, and the resolution flows back to the customer. No switching tools.
Whisper Mode
Supervisors can send real-time coaching messages to agents during live conversations. The customer never sees whisper messages — only the agent does.
Virtual Employees
Autonomous AI agents that work 24/7 inside your workspace. They read tickets, draft replies, escalate issues, generate daily briefings, and learn from agent feedback. Four autonomy levels: manual observation to full automation.
Connector Marketplace
Pre-built integrations for Claude AI, ChatGPT, GitHub, Google Workspace, Jira, Linear, and Zapier. Install with one click, configure API keys, and connect your existing tools to Disqua channels.
QA & Bug Tracking
Built-in bug tracker with kanban board, email-in bug reports, AI auto-triage, screenshot annotations, and full integration with messaging and helpdesk. Report bugs from email, browser extension, or any Disqua message.
Status Page
Public health monitoring page at status.disqua.com showing real-time status of all services — API, WebSocket, database, cache, email. Automatic checks every 60 seconds with incident history.
Read Receipts
See who has read your messages with small avatar indicators below each message. Real-time updates via WebSocket — know exactly when your team has seen important announcements.
Smart Replies
AI suggests three quick reply options under incoming messages. Click to instantly send. powered by AI Haiku for sub-second response time. Works across messaging and helpdesk.
Scheduled Messages
Write a message now, send it later. Schedule announcements for Monday 9 AM, follow-ups for tomorrow afternoon, or birthday wishes for next week. Works in channels and helpdesk.
Multilingual Support
Auto-detect your customer's language from their first message. Translate agent replies with one click before sending. Support customers in 30+ languages without hiring multilingual agents.
Call Recording
Record video calls and huddles with one click. Recordings are stored securely and accessible from the channel where the call happened. Business plan and above.
GDPR Data Export
Download a complete copy of your data with one click — messages, files, profile, preferences. GDPR Article 20 compliant. Available on all plans, not just Enterprise.
Workspace Templates
Start with a pre-built workspace template: Startup, Customer Support, Engineering, or Agency. Each creates channels, installs connectors, and configures helpdesk automatically.
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