Helpdesk
Helpdesk software that lives where your team already talks
Convert inbound email into tickets, assign and prioritise them, collaborate with internal notes, and escalate to a channel when you need more hands — without leaving your workspace.
Free plan includes 2 helpdesk agent seats.
Support shouldn't live in a separate silo
When your helpdesk is a completely separate product, agents copy-paste context between tools, internal discussion happens somewhere the ticket can't see, and customers wait while a question bounces around in chat.
Disqua puts the helpdesk next to your team chat. The people answering tickets are the same people in your channels, so getting a second opinion or looping in an expert takes seconds.
A complete helpdesk
Email to tickets
Connect a mailbox and turn inbound email into tickets automatically. Reply by email from the ticket.
Assignment & priority
Assign tickets to agents, set status and priority, and tag for organisation.
Internal notes
Discuss a ticket privately with internal notes the customer never sees.
SLA policies
Define first-response and resolution targets and track them against business hours.
Macros & canned responses
Apply a set of actions in one click and reuse shared, categorised replies.
Escalate to a channel
Spin a ticket into a channel thread to pull in the whole team, with the two linked.
Learn moreMeet customers on more than email
Disqua's helpdesk handles email out of the box and supports a live chat widget for your website, so conversations from different channels land in one place. Each customer has a contact record so agents see history and context at a glance.
AI-assisted, with humans in control
On Pro plans and above, Disqua offers AI-assisted features such as ticket triage, sentiment signals and reply suggestions. These are designed to speed up agents, not replace them — a person still reviews and sends. AI features require a configured AI provider on your workspace. Learn more on the AI helpdesk page.
Deflect repeat questions
Publish help articles and a public portal with the built-in knowledge base so customers can solve common problems themselves — and so agents can link to a clear answer instead of rewriting it every time.
Frequently asked questions
Yes. Connect a mailbox and Disqua converts inbound email into tickets; agents reply by email directly from the ticket.
The Free plan includes 2 agent seats. Paid plans add more seats and advanced helpdesk features.
Yes. You can define first-response and resolution targets and track them against your configured business hours.
No. AI-assisted features such as triage and reply suggestions are designed to help agents; a person reviews and sends. They require a configured AI provider and are available on Pro and above.
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.