For small business
Disqua for small businesses
Look professional to your customers without an enterprise budget — email and live chat as organised tickets, a self-service help centre, and team chat all in one place.
Free plan includes 2 helpdesk agent seats.
Support that runs out of a shared inbox
A lot of small businesses run support out of a shared mailbox. It works until two people reply to the same customer, a request slips past a busy week, or nobody can say how long someone has been waiting. The fix usually looks expensive — a full support suite priced for big teams.
Disqua is built for the size you actually are. Connect a mailbox and inbound email becomes tickets with an owner, status and priority. Add a live chat widget to your site, and answer common questions with a knowledge base — without paying enterprise prices.
Everything a small team needs to support customers
Email to tickets
Connect a mailbox and turn inbound email into organised tickets; reply by email from the ticket.
Live chat widget
Add chat to your website and route conversations into the same workspace as everything else.
Knowledge base
Publish a self-service help centre so customers can solve simple problems themselves.
Learn moreCanned responses & macros
Reuse approved replies and apply common actions in one click to save time on repeat questions.
Team chat included
Channels and DMs for the whole business, next to your customer conversations.
Learn moreFair pricing
Free for small volumes; Pro from $4/user/mo annual ($5 monthly) when you need more.
Professional support without the overhead
Set first-response and resolution targets with SLA policies, tag and assign tickets, and keep internal notes the customer never sees. You get the structure of a proper support desk without a complex setup or a team of admins to run it.
New to this? Our guide on how to manage customer support emails and the overview of customer support software for small business are good starting points.
A simpler alternative to the big suites
If the established helpdesk tools feel heavy or pricey for your size, Disqua is worth a look. Compare it as a Freshdesk alternative or a Help Scout alternative, and see our roundup of the best Freshdesk alternatives.
Frequently asked questions
Yes. The Free plan covers small volumes with 2 helpdesk agent seats, and Pro starts at $4/user/mo billed annually ($5 monthly). You only pay for the seats and features you use.
Yes. Connect a mailbox and Disqua converts inbound email into tickets automatically; agents reply by email directly from the ticket.
No deep technical skills are required to connect a mailbox, add a live chat widget and publish help articles. SLAs, tags and assignment are configured in the workspace settings.
Yes. You can publish a public self-service portal where customers search and read help articles without logging in, which reduces repeat questions.
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.