Team chat built for focused work
Channels, direct messages, threads and reactions over a low-latency connection — with a built-in helpdesk so support conversations don't disappear into private chats.
Chat alone isn't the whole story
Most teams live in a chat app all day. It's great for quick questions and keeping everyone in sync — but customer requests, bug reports and follow-ups tend to get buried in DMs and busy channels, with no owner and no status.
Disqua keeps everyday team chat fast and simple, then connects it to a real helpdesk so the work that needs tracking actually gets tracked — in the same workspace, without switching tools.
Channels & DMs
Public and private channels, 1:1 and group direct messages, and read-only announcement channels.
Threads & reactions
Keep replies organised in threads and react with emoji — including custom emoji on paid plans.
@mentions & #channels
Mention people and link channels with autocomplete; mentioned users get notified.
Search & history
Unlimited message history. Full-text search across your workspace (last 10k messages on Free).
Files & link previews
Drag-and-drop file sharing and automatic link previews, with per-plan storage.
Turn chat into tickets ↗
Convert any message into a support ticket so requests get an owner and a status.
Learn more →Real-time, without the noise
Disqua uses a low-latency WebSocket connection for live messaging, typing indicators, read receipts, presence and unread counts. Conversations feel instant, and the sidebar stays up to date without refreshing.
Notifications respect do-not-disturb windows and per-channel mute settings, so people can stay heads-down when they need to and catch up later.
Where chat meets customer support
The thing that sets Disqua apart is what happens after a message. Spot a customer problem in a channel? Turn it into a ticket with one action. Need a wider discussion on a ticket? Escalate it into a channel thread. Your internal conversations and your customer support live side by side.
For larger teams looking to replace a general-purpose chat tool, see our take on internal communication and how Disqua works as a Slack alternative.
Frequently asked questions
Bring chat and support together
Start with team chat, add a helpdesk when you need it — all in one workspace. Free plan available.