AI-assisted support
AI-assisted helpdesk that keeps humans in control
Let AI handle the busywork — triaging tickets, flagging frustrated customers and drafting replies — while your team stays in charge of what actually gets sent.
AI-assisted features are available on Pro and above and require a configured AI provider.
AI should assist, not pretend to be a person
It's tempting to promise fully autonomous support. In reality, customers can tell when they're talking to a bot that doesn't understand them. Disqua takes a different approach: AI does the repetitive groundwork, and a human makes the call.
Where AI helps your agents
Auto-triage
Suggest priority, type and tags for incoming tickets so the queue is organised from the start.
Sentiment signals
Flag frustrated or at-risk customers so the right ticket gets attention sooner.
Reply suggestions
Draft a suggested reply an agent can edit and send — never sent automatically.
Thread summaries
Summarise long conversations so a new agent can pick up context quickly.
Knowledge-aware
Point agents to relevant help articles from your knowledge base.
Learn moreOn your terms
Bring your own AI provider; AI-assisted features are opt-in by plan and workspace.
An honest take on AI in support
AI-assisted features in Disqua are available on Pro plans and above and require a configured AI provider on your workspace. They're designed to reduce handling time and help agents respond consistently — a person always reviews and sends customer-facing replies.
Want the bigger picture first? Read how AI can help customer support teams without replacing humans.
Explore more
Frequently asked questions
No. AI-assisted features draft suggestions and triage tickets; an agent reviews and sends every customer-facing reply.
AI-assisted features are available on Pro and above and require a configured AI provider on your workspace.
Suggested ticket triage (priority, type, tags), sentiment signals, reply suggestions and thread summaries — all reviewed by a human.
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.