AI-assisted helpdesk that keeps humans in control
Let AI handle the busywork — triaging tickets, flagging frustrated customers and drafting replies — while your team stays in charge of what actually gets sent.
AI should assist, not pretend to be a person
It's tempting to promise fully autonomous support. In reality, customers can tell when they're talking to a bot that doesn't understand them. Disqua takes a different approach: AI does the repetitive groundwork, and a human makes the call.
Auto-triage
Suggest priority, type and tags for incoming tickets so the queue is organised from the start.
Sentiment signals
Flag frustrated or at-risk customers so the right ticket gets attention sooner.
Reply suggestions
Draft a suggested reply an agent can edit and send — never sent automatically.
Thread summaries
Summarise long conversations so a new agent can pick up context quickly.
Knowledge-aware ↗
Point agents to relevant help articles from your knowledge base.
Learn more →On your terms
Bring your own AI provider; AI-assisted features are opt-in by plan and workspace.
An honest take on AI in support
AI-assisted features in Disqua are available on Pro plans and above and require a configured AI provider on your workspace. They're designed to reduce handling time and help agents respond consistently — a person always reviews and sends customer-facing replies.
Want the bigger picture first? Read how AI can help customer support teams without replacing humans.
Frequently asked questions
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.