Log in Get started free
Features

Messaging. Helpdesk. AI. One platform.

Built from the ground up to unify team communication and customer support.

Get started freeSee pricing
Real-time Messaging

Every conversation, perfectly organised

Channels keep topics focused. Threads keep replies tidy. DMs keep things private. And everything — every message, every file — is delivered in real time over a low-latency WebSocket connection.

  • Channels & group DMs — Organise by topic, project, or team — public or private channels, plus 1:1 and group direct messages.
  • Threaded replies — Reply in a thread to keep the main channel clean. See reply counts at a glance.
  • @mentions & notifications — Mention teammates or whole channels. Smart notification rules so you only get pinged when it matters.
  • Rich markdown & emoji — Bold, italics, code blocks, lists, and custom emoji. Click-to-react with any message.
  • Link previews & file sharing — URLs unfurl automatically. Drag and drop files (up to 100 MB, depending on plan) with inline image and PDF preview.
AI Assistant · Available on Pro & Business

Your team's AI co-pilot, built right in

No third-party plugins, no context switching. Disqua's AI understands your workspace conversations and helps your team move faster every day.

  • Thread summaries — Missed a 40-message thread? Click "Summarise" and get a crisp bullet-point briefing in seconds.
  • Smart reply suggestions — Contextual reply suggestions based on the conversation. Accept, edit, or ignore — you're always in control.
  • Semantic search — Search your workspace by meaning, not just keywords. Find "the document about Q3 launch" even if those words never appeared.
  • Available on Pro & Business — 100 AI requests/month on Pro, 1000 on Business, unlimited on Enterprise. No separate subscription needed.
See plans with AI →
Security & Compliance

Enterprise-grade security, without enterprise-grade complexity

Security isn't a Business-tier add-on. Disqua ships with strong defaults for every plan — and gives your IT team the controls they need when you scale up. 99.9% contractual uptime on Business, with 24/7 monitoring and proactive alerting.

SAML SSO

Single sign-on with any SAML 2.0 provider — Okta, Azure AD, Google Workspace.

TOTP 2FA

Time-based one-time passwords. Enforce 2FA workspace-wide on Business+.

IP allowlist

Restrict workspace access to specific IP ranges. Block unauthorised networks.

Audit log

Immutable audit trail of every admin and user action. Export to CSV or SIEM.

EU hosting

All data stored in EU data centres. GDPR-aligned with a DPA available on all plans.

DLP

Data Loss Prevention rules on Enterprise — block sensitive data patterns from leaving your workspace.

Integrations & API

Connect everything your team already uses

A developer platform: REST API, outgoing and incoming webhooks, custom slash commands — and a native bot SDK on the roadmap. Connect GitHub, Jira, Linear or Zapier — or build your own.

  • REST API — OpenAPI 3.0 spec at api.disqua.com/api-docs. Read and write messages, channels, members and files programmatically.
  • Incoming & outgoing webhooks — Post into any channel from any external service, get notified on events, build your own bots.
  • Bot & webhook APIs — Custom slash commands that call your HTTPS endpoint, plus incoming and outgoing webhooks. A native TypeScript SDK is on the roadmap; today you can integrate with any HTTP-capable language.
  • 10 integrations on Free · Unlimited on Pro+ — Built-in connectors for GitHub, Jira, Linear and Zapier, plus Claude and ChatGPT. More are planned.
Webhook payloadmessage.new
// POST https://your-server.com/webhook
// Header: X-Disqua-Signature: sha256=...
{
  "event": "message.new",
  "workspace_id": "ws_01hx...",
  "timestamp": "2026-03-18T10:41:23.841Z",
  "data": {
    "channel_name": "#general",
    "user": { "name": "Alice Chen", "username": "alice" },
    "content": "Deploy complete ✅ v1.4.2 is live!",
    "mentions": [],
    "attachments": []
  }
}
Helpdesk Module · Disqua-exclusive

One platform for chat and customer support

Disqua ships with a full helpdesk built right into your workspace — a strong alternative for teams that want chat, tickets, and internal escalation in one tool. No extra subscription, no context switching, no separate login.

  • Ticket inbox & timeline — Unified ticket inbox with full conversation history, internal notes, and rich text replies.
  • SLA policies & automations — Set first-response and resolution SLA targets. Trigger automations on ticket events to route, assign, and notify automatically.
  • Email channel — Connect your support@… mailbox. Inbound emails become tickets; replies go out as email.
  • Knowledge base & portal — Build a self-serve KB for customers. Publish a branded help portal with custom domain.
  • Escalate to channel — One click turns any ticket into a Disqua channel thread — loop in your engineering or billing team instantly.
  • AI Copilot — Suggested replies, auto-triage, and sentiment analysis (requires a configured AI provider).
Everything included

The complete feature set

Messaging, helpdesk, AI, knowledge base, docs, calls — everything your team needs in one platform.

Real-time Messaging

Channels, threads, DMs, group DMs, @mentions, reactions, rich markdown, link previews, custom emoji — everything you expect from a modern team chat. Real-time delivery.

Threads & Replies

Keep every conversation organised with side-by-side threaded replies. Discuss topics in depth without cluttering the main channel view. See reply counts and jump straight in.

Mobile Apps

Native iOS and Android apps are in development. Today you can use Disqua on mobile through the responsive web app.

Files & Media

Drag-and-drop file uploads — up to 10 MB per file on Free, 50 MB on Pro and 100 MB on Business and Suite. Inline image previews, PDF viewer, audio and video player, and a searchable workspace-wide file browser.

Powerful Search

Full-text search across all messages, files, and tickets. Filter by channel, user, date range, or file type. Semantic AI search on Pro and Business. Results appear in milliseconds.

Smart Notifications

Per-channel notification settings. Desktop push, mobile push, and daily or weekly email digest. Do Not Disturb schedules, keyword alerts, and notification snooze.

Custom Emoji

Upload your own team emoji and give your workspace a unique personality. Celebrate wins, build inside jokes, reinforce your culture — all in the reaction picker.

Slack Import

Migrate from Slack in minutes. Disqua imports your channels, full message history, files, and user list — so your team picks up exactly where it left off, with zero data loss.

Shared Channels

Collaborate with clients, partners, or vendors in a single channel that spans two Disqua workspaces. Streamline external communication without switching tools.

Guest Access

Invite external collaborators — contractors, clients, agencies — with access limited to specific channels. Guests see only what you allow. Fine-grained permissions on Business.

Bookmarks & Pins

Bookmark important messages for personal reference. Pin key resources, links, and announcements to channel headers so your whole team always finds what they need.

Clips

Record and share short audio or video messages in any channel. Perfect for async updates, quick demos, or explaining something that's easier to show than write.

Read Receipts

See who has read your messages with small avatar indicators below each message. Real-time updates via WebSocket — know exactly when your team has seen important announcements.

Scheduled Messages

Write a message now, send it later. Schedule announcements for Monday 9 AM, follow-ups for tomorrow afternoon, or birthday wishes for next week. Works in channels and helpdesk.

Helpdesk & Ticketing

A complete customer support system built into your team workspace. Email-to-ticket conversion, SLA tracking, agent assignment, canned responses, macros, and CSAT surveys — all without leaving Disqua.

Knowledge Base

Create and publish help articles for customers and internal teams. Organise into categories, version articles, and track which ones are most helpful. Public portal with custom branding and domain.

Customer Portal

Give your customers a branded self-service portal where they can submit tickets, track progress, browse the knowledge base, and participate in community forums.

SLA Management

Define SLA policies with first-response and resolution targets. Real-time countdown timers, automatic breach alerts, business hours calendar, and SLA pause/resume.

Ticket Automations

IF-THEN rules that trigger on ticket events. Auto-assign based on skills, auto-close stale tickets, escalate on SLA breach, send follow-up sequences, and route by priority.

CSAT Surveys

Automatically send satisfaction surveys when tickets are resolved. Track ratings and comments, monitor trends, and identify agents who consistently delight customers.

Ticket-to-Channel Escalation

Unique to Disqua: escalate any ticket into a team channel thread. Your whole team can discuss the issue, and the resolution flows back to the customer. No switching tools.

Whisper Mode

Supervisors can send real-time coaching messages to agents during live conversations. The customer never sees whisper messages — only the agent does.

Multilingual Support

Auto-detect your customer's language from their first message. Translate agent replies with one click before sending. Support customers in 30+ languages without hiring multilingual agents.

QA & Bug Tracking

Beta

Built-in bug tracker with kanban board, email-in bug reports, AI auto-triage, screenshot annotations, and full integration with messaging and helpdesk. Report bugs from email, browser extension, or any Disqua message.

AI Assistant

powered by AI. Summarise threads, get smart-reply suggestions, search semantically, auto-triage tickets, and let the AI copilot draft replies for your agents.

AI Copilot for Agents

The AI copilot drafts replies, summarises long ticket threads, auto-triages incoming tickets by priority and type, and analyses customer sentiment in real time.

Virtual Employees

Beta

Autonomous AI agents that work 24/7 inside your workspace. They read tickets, draft replies, escalate issues, generate daily briefings, and learn from agent feedback. Four autonomy levels: manual observation to full automation.

Smart Replies

AI suggests three quick reply options under incoming messages. Click to instantly send. powered by AI Haiku for sub-second response time. Works across messaging and helpdesk.

Workflows & Automation

Build no-code automations triggered by channel events, scheduled times, or manual actions. Route alerts, send reminders, create channel posts, and connect to external services.

Security & Compliance

TOTP two-factor, SAML SSO, IP allowlists, full audit logs, DLP controls, EU data residency, and GDPR-aligned data handling. Enterprise compliance review available on request.

Admin & Governance

Workspace analytics, member management with role-based permissions, channel governance, message retention policies, full data export, and compliance reporting.

GDPR Data Export

Download a complete copy of your data with one click — messages, files, profile, preferences. Supports the right to data portability (GDPR Article 20). Available on all plans, not just Enterprise.

Status Page

Public health monitoring page at status.disqua.com showing real-time status of all services — API, WebSocket, database, cache, email. Automatic checks every 60 seconds with incident history.

Workspace Templates

Start with a pre-built workspace template: Startup, Customer Support, Engineering, or Agency. Each creates channels, installs connectors, and configures helpdesk automatically.

Ready to unify your team chat and support?

Join teams already using Disqua for both internal communication and customer support. Set up in under 2 minutes.

Create your free workspace