Knowledge base software for self-service support
Write it once, link it forever. Publish help articles for customers and keep internal knowledge for your team — and cut down the questions your agents answer twice.
Answering the same question, again
Support teams spend a surprising amount of time re-answering the same handful of questions. A knowledge base turns those answers into articles customers can find themselves — and gives agents a link to send instead of retyping.
Articles & categories
Organise help content into categories and articles, with versioning as content evolves.
Public portal
Give customers a self-service portal to search articles and find answers any time.
Internal knowledge
Keep internal-only articles for your team alongside customer-facing content.
Helpful feedback
Readers can mark articles helpful so you know what's working and what to improve.
Link from tickets ↗
Agents link to a clear article from a ticket instead of rewriting the answer.
Learn more →Reduce repeat tickets
Deflect common questions before they become tickets and free up agent time.
Self-service that actually gets used
A knowledge base only helps if people can find the right article. Disqua's portal is searchable, and articles can be surfaced directly in the support flow. For a step-by-step approach, read how to create a knowledge base that reduces support requests.
Frequently asked questions
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.