Disqua for SaaS companies
Connect support, engineering and product in one workspace — turn customer reports into tickets, bugs into tracked issues, and answers into a knowledge base your users actually find.
Support and engineering shouldn't be strangers
In SaaS, a customer problem is often an engineering problem in disguise. When support and engineering use disconnected tools, a bug report gets re-typed into a tracker, loses its customer context, and the customer never hears back about the fix. The loop breaks where the tools meet.
Disqua keeps the loop closed. Customer conversations become tickets, hard ones escalate into a channel where engineers already are, and the built-in QA bug tracker (Business+) keeps engineering issues organised with severity, status and a board view.
Email & live chat tickets
Turn inbound email and a website live chat widget into organised tickets in one workspace.
Escalate to engineering ↗
Spin a ticket into a channel thread so support and engineers solve it together, linked back to the ticket.
Learn more →QA bug tracker (Business+)
Track bugs with severity, status, labels and a Kanban board, with AI-assisted triage on supported plans.
Connectors
Connect tools your team already uses — Linear, GitHub, Jira, Zapier and more — via connectors and incoming webhooks.
Knowledge base ↗
Publish product docs and help articles so users self-serve and onboard faster.
Learn more →AI-assisted (Pro+) ↗
Ticket triage, sentiment and reply suggestions that agents review before sending.
Learn more →Close the loop from report to fix
A user reports a bug in live chat. Support turns it into a ticket, escalates it into the engineering channel, and the QA bug tracker keeps the issue with its severity and status. Connectors to Linear, GitHub and Jira and Slack-style incoming webhooks help keep your existing tools in sync. When it ships, the customer hears back — because the ticket never left the workspace.
Scale with the controls SaaS buyers expect
As you grow, Business plans add SAML SSO, audit logging and unlimited helpdesk seats, and Enterprise adds DLP controls. Disqua is EU-hosted and GDPR-aligned with a DPA available, which matters when your own customers run security reviews — see the security overview and GDPR page. Comparing options? Read about Disqua as an Intercom alternative.
Frequently asked questions
Get started with Disqua
Bring team chat and customer support into one workspace. Free plan available — no credit card required.