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For support teams

Disqua for customer support teams

Give your support team a proper ticketing workflow and the fastest possible way to get a second opinion — because the rest of the company is one channel away.

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Free plan includes 2 helpdesk agent seats.

The answer is often in another team

Support teams rarely have every answer themselves. A tricky ticket needs engineering, billing or product input — and in most setups that means leaving the helpdesk, asking in a separate chat tool, and copy-pasting context back and forth while the customer waits.

Disqua removes that gap. The helpdesk sits in the same workspace as team chat, so agents collaborate with internal notes on the ticket itself or escalate a ticket into a channel thread to pull in the whole team — without losing the thread.

A workflow agents will actually use

Tickets with structure ↗

Status, priority, assignment and tags so the queue is organised and nothing is dropped.

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SLA policies

First-response and resolution targets tracked against your configured business hours.

Macros & canned responses

Apply a set of actions in one click and reuse shared, categorised replies.

Internal notes

Discuss a ticket privately with teammates without the customer ever seeing it.

Escalate to a channel ↗

Spin a hard ticket into a channel thread to bring in engineering or product, with the two linked.

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AI-assisted (Pro+) ↗

Triage, sentiment signals and reply suggestions that agents review before sending.

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Handle more without growing the queue

The best ticket is one a customer never needed to send. Pair the helpdesk with a knowledge base so common questions are answered up front, and let agents link to a clear article instead of retyping. Merge duplicate tickets and set follow-up sequences so resolved doesn't quietly become forgotten.

For the bigger picture, read our guide on building a healthy customer support workflow.

See how your team is doing

Track response and resolution times, SLA compliance and recurring ticket themes so you can spot what's slowing the team down. On Business plans and above you also get audit logging for accountability. Looking at the established suites? Compare Disqua as a Zendesk alternative or an Intercom alternative.

Frequently asked questions

Tickets carry status, priority, assignment and tags, with internal notes, macros, canned responses, merge and follow-up sequences. SLA policies track first-response and resolution times against your business hours.

Agents use internal notes the customer never sees, or escalate a ticket into a channel thread to pull in the wider team. Because team chat and the helpdesk share one workspace, getting input takes seconds.

Yes. A built-in knowledge base and public portal let customers self-serve, and agents can link to clear articles instead of rewriting answers, which reduces repeat tickets over time.

Yes. You can track response and resolution times, SLA compliance and recurring themes. Audit logging is available on Business plans and above.

Get started with Disqua

Bring team chat and customer support into one workspace. Free plan available — no credit card required.

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