Comparison
Disqua vs Slack
Slack is team chat. Disqua is team chat plus a built-in helpdesk, knowledge base and customer portal — one platform for talking to your team and to your customers.
Side by side
A factual look at how the two products compare on the things small and growing teams ask about most.
| Feature | Disqua | Slack |
|---|---|---|
| Free plan message history | Unlimited history (search covers the last 10,000 messages) | Slack's Free plan keeps only the last 90 days of message history |
| Price per user | From $4/user/month (annual billing) | Slack Pro starts at $7.25/user/month (annual billing) |
| Built-in helpdesk & ticketing | Included — email, live chat and portal tickets | — Not included |
| Knowledge base & customer portal | Included | — Not included |
| AI assistant | Included on Pro and higher plans | Offered as a paid add-on |
| Integrations on the Free plan | 10 | 10 |
| EU hosting & DPA | EU-hosted, DPA available | Slack offers data residency on select paid plans |
| Voice & video calls | Available on Business plans once configured | Included — huddles with audio, video and screen sharing |
Being fair: Slack is ahead on voice and video today — huddles work across its plans, while Disqua's calls are available on Business plans once configured. If calls are central to your workflow, weigh that in your decision.
Beyond chat
What you get that Slack doesn't have
Disqua ships a full customer-support stack alongside messaging — no second subscription, no integration glue.
Helpdesk & ticketing
Turn emails, live chats and portal requests into tickets with statuses, priorities, assignment and automation rules. Convert any chat message into a ticket, or escalate a ticket into a channel thread — both directions, natively.
Knowledge base & customer portal
Publish help articles in a branded portal where customers can search answers, submit tickets and follow their status — without your team copy-pasting the same reply twice.
CSAT surveys
After a ticket is resolved, customers rate the experience on a 1–5 scale. Low scores can alert a supervisor, so quality problems surface while they're still fixable.
SLA policies
Define first-response and resolution targets with business-hours awareness. Agents see countdowns on every ticket, and breaches are detected and reported automatically.
Import your Slack workspace
Disqua imports a Slack workspace export (ZIP) — channels, message history and members — so your team doesn't start from an empty screen. Create a free workspace, upload the export and keep working.
Start your importTry the full picture
Free plan, unlimited message history, no credit card required.
Slack is a trademark of Slack Technologies, LLC. Disqua is not affiliated with or endorsed by Slack Technologies. Comparison data as of June 2026 from public pricing pages.