What's new in Disqua

New

• +QA & Bug Tracking module with kanban board, email-in, AI auto-triage
• +Virtual Employees — autonomous AI agents with 4 autonomy levels
• +Connector Marketplace — Claude AI, ChatGPT, GitHub, Jira, Zapier integrations
• +Customer Timeline — unified view of all contact interactions
• +Workspace templates — pre-built setups for Startup, Support, Engineering, Agency
• +Read receipts — see who read your messages
• +Smart replies — AI suggests 3 quick reply options
• +Message reminders with custom time picker
• +Scheduled channel announcements
• +Bookmark notes — add personal notes to saved messages
• +Workspace analytics dashboard with Chart.js
• +Helpdesk analytics dashboard with real-time metrics
• +Blog system with markdown articles and RSS feed
• +Newsletter subscribe with one-click unsubscribe
• +GDPR data export — one-click ZIP download
• +Video call recording (LiveKit Egress)
• +Live chat widget — embeddable on any website
• +Multilingual helpdesk — auto-detect + auto-translate
• +Canned response variables ({{customer.name}})
• +Ticket templates — pre-filled forms for common types
• +Keyboard shortcuts modal (Shift+?)
• +Guided product tour for new users
• +Onboarding checklist in sidebar
• +SLA countdown timer in ticket detail
• +WebSocket connection status bar
• +Markdown preview in composer
• +File upload progress bar
• +Zapier outgoing event triggers (8 event types)
• +Agent email notifications for offline agents

Improvements

• ↑Search results cached in Redis (60s TTL)
• ↑Rate limiting on public endpoints
• ↑CSP headers (report-only mode)
• ↑Session idle timeout (60 min)
• ↑Workspace icon upload button
• ↑22 language translations on marketing website

Fixes

• ✗Fixed 246 TypeScript compilation errors across 35 helpdesk files
• ✗Fixed 35 missing MySQL tables for helpdesk module
• ✗Fixed duplicate route registration causing API crash
• ✗Fixed starred channels duplicating in sidebar
• ✗Fixed workspace_members.is_deactivated missing column

New

• +Helpdesk module Phase 2 — AI Copilot, whisper mode, sentiment analysis, daily briefing to channels, follow-up sequences, collaborative draft editing
• +Kanban board view for tickets
• +Scheduled reports — email delivery of ticket analytics
• +Shared channels between workspaces
• +Slack Connect — real-time channel sharing with external Disqua workspaces
• +Canvas / collaborative documents in channels
• +Clips — audio/video voice messages (up to 5 min)
• +DLP — Data Loss Prevention for Enterprise plans

Improvements

• ↑Message search now 40% faster with optimised FULLTEXT indexes
• ↑Sidebar now shows last-activity order for channels

Fixes

• ✗Typing indicator now correctly clears after 3s in all browsers
• ✗File upload progress bar stuck at 99% in Firefox — fixed

New

• +Helpdesk module Phase 1 — ticket inbox, SLA policies, knowledge base, customer portal, automations engine
• +Voice & video calls (LiveKit) — up to 15 participants, screen sharing
• +Huddles — persistent audio rooms in channels
• +SAML SSO for Enterprise plans (Okta, Azure AD, Google Workspace)
• +Slack import tool — migrate channels, messages, files
• +Message retention policies — auto-delete after N days
• +DND schedule — automatic quiet hours

Improvements

• ↑WebSocket reconnection now uses exponential backoff with jitter
• ↑Mobile push notifications delivered in under 500ms

New

• +AI assistant (powered by Claude) — thread summaries, smart replies, semantic search
• +Custom emoji — upload your own workspace emoji
• +Channel sections — organise channels into folders in the sidebar
• +Message scheduling — send a message at a specific time in the future
• +@channel, @here, @everyone mentions with confirmation dialogs
• +Guest access — invite external users to specific channels only
• +2FA / MFA — TOTP authenticator app with backup codes

Improvements

• ↑Initial page load reduced from 1.2s to 340ms

Fixes

• ✗Read receipts in DMs now sync correctly across multiple devices